Rachel Emma Studio | Wedding Decorations, Stationery and Gifts

Wedding Styling, Paper Goods, Party Supplies

Delivery Policy


 

Lead Times

As all orders are made by hand to order, please allow up to 2 weeks for processing while I make them.

Invitations are subject to a longer lead time, so it’s best to message me directly with your wedding date and I can advise the individual making times.

 

Shipping Times

I ship first class Royal Mail as standard. If you are in the UK you should receive your order 1-2 days after it has been shipped. For international orders,  you can expect these to take up to 2 weeks after shipping to arrive.

I can also offer expedited shipping on request, but if possible I recommend ordering at least 4 weeks before you want to send them out, just to make sure they arrive on time. No one wants added wedding stress!

 

Rush orders

Need your order urgently? I do offer a rush service - message me and I will see what I can do.

 

Returns & Cancellations

I gladly accept returns and exchanges, to do this please contact me within 14 days of delivery and ship items back within 30 days of delivery.

Due to the nature of the items, I can't accept returns for Custom/personalised orders or Digital downloads unless they arrive damaged or defective. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 I don't accept cancellations if your order has already started processing, but please contact me if you have any problems with your order.

 

Tracking

Please note, international standard shipping is not tracked, if you would like your order to be tracked please select the internationally tracked shipping option